FAQ (Questions)

Orders are generally shipped within three to five business days from the moment they are placed. Once an order is submitted, it enters processing, which typically occurs within one business day. During this processing period, changes to your order, such as selecting a different size, color, or style, may still be possible, provided the requested options are in stock. After the order has been processed, however, it can no longer be modified in any way, including shipping address changes or product adjustments. For any questions or requests related to modifying an order, customers should contact the support team at Info@osirisshoes.com for guidance and confirmation.

Exchanges for different sizes or color variations are not offered directly. If you wish to receive a different size or style, the current order must be returned following the return process, and a new order can then be placed. To initiate a return, customers should request a Return Merchandise Authorization (RMA) number by emailing info@osirishoes.com with their order number to ensure the process is properly tracked and handled. Returns must follow the standard requirements for packaging, condition, and shipping as outlined by the company.

Currently, the company does not provide international shipping. Customers outside the United States are encouraged to check with local shoe retailers or skate shops for availability of Osiris products. Occasionally, some items may be canceled after an order is placed due to high demand and limited stock. If an item in your order is canceled, it means it sold out before shipment, and no charge will be applied for canceled items.

For those interested in wholesale opportunities, inquiries can be sent to info@osirisshoes.com. The company will provide information about how to become a wholesale partner and the requirements involved. At this time, custom footwear is not available, so all products must be purchased from existing styles and colorways.

Due to high demand, the company is no longer able to provide complimentary stickers or other promotional items with orders. This policy ensures that resources are focused on fulfilling paid orders efficiently. Customers with questions regarding any of these policies or who require assistance with returns, order adjustments, or wholesale inquiries are encouraged to reach out directly via the provided email to receive personalized support.

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